Disparities in Using Technology to Access Health Information: Race Versus Health Literacy

Leveraging computers and mobile devices to understand one’s health, support self-management, and interact with providers is associated with favorable diabetes outcomes (1,2). However, not everyone uses these technologies, potentially limiting broad benefit. We examined whether patient race and health literacy (HL) status are associated with technology use.

We analyzed data from a cross-sectional study of adults (age ≥18 years) with type 2 diabetes from a federally qualified health center in Nashville, TN. Research assistants worked with clinic personnel to recruit eligible patients arriving for appointments. Research assistants conducted in-person interviews to collect self-reported information on demographics and technology access and use (Table 1), administered the Short Test of Functional Health Literacy in Adults (3), and reviewed medical charts. All participants received a point-of-care (POC) A1C test on the day of participation (4). Only 38% had a chart-reviewed A1C that same day (with POC, ρ = 0.87, P < 0.001), requiring use of POC. We used SAS version 9.3 to limit the analysis to non-Hispanic white (NHW) and African American/black (AA/black) participants, and conducted t tests and χ² tests to make comparisons by race and, separately, by HL status (limited [inadequate/marginal] vs. adequate).

Research assistants approached 86.2% of the 588 type 2 diabetic patients who had a clinic appointment during the study period. Of those eligible (372), 84% participated (n = 314); 283 were NHW or AA/black (Table 1). Race was not associated with HL status as a categorical or continuous variable. Participants with limited HL were less likely than participants with adequate HL to own a computer or a cell phone, be comfortable with or use the Internet on either device, have an e-mail account, send text messages, or use the Internet to get information about diabetes or medications (all P < 0.001) (Table 1). AA/blacks were as likely as NHWs to access and use technologies, but AA/blacks had worse glycemic control than NHWs. HL status was not associated with A1C (P = 0.33).

The “digital divide” may be narrowing by race, but not by HL, which mirrors recent increases in technology use by racial and ethnic minorities (5). There were no differences in A1C by HL status despite differences in technology use. In contrast, AA/blacks had worse glycemic control than NHWs despite similarities in having access and using technologies. Other patient factors (e.g., treatment regimen) may be more strongly related to A1C, contribute to disparities in A1C despite equity in technology use (e.g., medication noncompliance), and explain the association between technology use and outcomes (e.g., age). Future research should explore these questions using a cohort study design to evaluate the impact of technology use on A1C over time. In addition to the cross-sectional design limitation, other limitations include sampling from one clinic, reliance on self-report measures, and not assessing the use of health information technologies (e.g., patient portals), which have the sole purpose of communicating health information.

Increased reliance on technology to promote patient health may have limited value if certain groups lack access and/or the skills to leverage these tools. Efforts are needed to engage individuals with limited HL in the development of technology-based interventions that they would use.

• © 2014 by the American Diabetes Association.