Table 3

Strategies suggested for mitigating risks to management of long-term conditions during national emergencies (23)

PhaseSuggested strategy
Planning• Collaboration, including the role of community-based partnerships
• Development of culturally adapted resources for people living with LTCs, including print and web-based educational materials and access to support telephone lines
• Access to online self-management education programs
• Monitoring for patients using prescription data on assessing adherence to medications
• Proactive remote review of patients requiring care for LTCs and their possible needs if health care services are disrupted
• Clear point of contact for patient care should disasters/emergencies occur
• Improving identification and tracking mechanisms for people living with LTCs
Response• Triage and resource allocation
• Transfer of care to allied HCPs including nurses and pharmacists
• Communication between different agencies
• Business continuity plans for pharmacies, and consideration of 30-day supplies from pharmacists
• Ensuring access to appropriate foods where supplies may be limited (for people with LTCs impacted by diet)
• Dedicated patient transportation or mobile clinics for patients requiring in-person care who may be affected by transport difficulties
• Continued guidance from patient support groups
  • LTCs, long-term conditions.